Overview

Key Points

1. Once you click into an application, you can view key information and manage everything in one convenient space
2. Built-in functionality allows you to leave notes and send messages to the broker directly within the deal
   
3. Status changes made in LAP are instant and immediately visible to the broker
   
4. Uploaded documents are securely stored with the option to download them at any time
   
5. Easy to update final funded loan details
   
   

Details

Step 1: View an Application

The full deal application will be displayed:

Step 2: View the Deal Summary

1. Deal History
   
2. Updating the Deal Status
   
3. Internal Notes
   
4. Messages
   
5. Funded Loan Details
   
6. Primary Borrower Details
   

Step 3: View & Download Documents

1. Documents added to an application can be securely viewed and downloaded, ensuring confidentiality while managing sensitive documents throughout the application review process
2. Brokers can upload a variety of supporting documents via the CitoPlus platform, including:
   
1. Third-Party Data Sources: UBO/ASIC Reports, Commercial Credit Report, Individual Credit Report
   
2. Deal Data & Other Supporting Documents: ID and Borrower Information, Employment Contract, Tenancy, Contract of Sale
   
3. Financial Documents: Tax Returns, Cashflows and Forecasts, Profit & Loss Statements, Bank Statements, Payslips
   
4. Deal/Commercial Summary
   
5. Data Files - JSON data file and.xls version
   

Step 4: Sending Notes & Messages

1. To add notes, click on the 'Notes' button within the deal. You can add unlimited internal notes, with each new note creating a separate box. This feature updates automatically and is viewable by all team members, allowing them to contribute additional information throughout the deal cycle
   
2. Click on ‘Notes’ to begin adding notes or view any notes left within the deal
   

1. To send a message, click on the 'Message' button to send a direct message within the deal. Real-time communication between brokers and lenders enhances the overall experience, enabling quicker turnaround for approvals and making it easy to update required changes. This feature updates automatically and is viewable by both parties
   
2. 
   

Click on ‘Message’ to begin sending messages to the broker or to view any replies from broker.

To attach documents, either click on the attach documents icon (paperclip) or drag and drop the file directly into the text box.

Step 5: Updating the Deal Status

1. Keep the broker informed at all times of the status of a deal
   
2. Once you change the status of an application in the Lender Portal, it will update on the broker's side
   
3. You can use the search function or scroll down to select and apply the updates. Any comments left will be saved in the application history and viewable by brokers
   

          

Step 6: Funded Loan Details

Where a deal has been finalized and funded - you can record these details directly into the application ensuring that all relevant information is captured and organized for the broker to view. 

To update the funded loan details, click on ‘Funded Loans’ tab then click on the ‘Plus +’ button to start filling in required details.

      

1. Primary Borrower
   
2. Product Family
   
3. Customer Rate
   
4. Repayment Amount
   
5. Approved Limit
   
6. Funded Amount Loan Expiry Date
   
7. Actions - this is only for deleting or editing the loan details